• Managing all elements of guest services for multiple group-stay apart-hotels across Liverpool City Centre.

  • Overseeing all group bookings from initial booking to pre-stay checks and ensuring that everything is in place in time for their check-in.

  • Informing clients of hotel's services, including events, local amenities and recommending night time destinations.

  • Liaising with cleaning team, bar staff and external entertainment to ensure a smooth guest experience.

  • Maintaining the company's number one spot on trip advisor and ensuring that any complaints are resolved quickly and efficiently.